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Regional & Special Interest Groups

ITSMF UK has a network of regional and special interest groups (SIGs) that offer a valuable forum for discussion of topical issues.

All groups are run by member volunteers and their events are free for all ITSMF UK members to attend. Members can attend any regional or SIG meetings around the country, no matter where they are located.

Groups run a varied mix of face-to-face meetings and online discussions/events. SIGs also get involved in preparing and publishing articles, case studies, and white papers, aiming to contribute to thought leadership on their topics and help the further development of service management best practice.

See the events calendar for details of all upcoming group meetings. Copies of speakers’ presentations can be found after each event in the reference section of this website.

Regional groups & contacts




London & South East

Alex Wood, John Lewis Partnership


South West & Wales

Simon Hodgson, Sopra Steria


Midlands & East Anglia

Dave Backham,Soliloquy



Jennifer Smith, BJSS



Mark Temple, University of Glasgow


Northern Ireland




Special interest groups & contacts




Service Transition

Matt Hoey, Grant Thornton


Service Level Management

Tony Oxley, Rolls Royce

Service Design

Suzanne Slatter, Sopra Steria

Problem Management

Barry Corless, Global Knowledge

Service Integration (SIAM)

Andy Turner, Fujitsu

Continual Service Improvement (CSI)

Phil Green, Independent Consultant

 These are our current SIGs but we are always keen to start new specialist groups. If you’d like to set up a new group on a particular topic, please get in touch with the office and we’ll make it happen!

Speaking at or hosting a Forum event

We’re always keen to hear from companies or individuals interested in being a speaker, hosting an event, or sponsoring an event. Please contact Teresa Corre at the office.

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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