Congratulations to this year's award winners and finalists!
The ITSM Industry Awards offer a great opportunity to highlight the achievements of those around you – IT
service management individuals and teams whose skills, commitment and
imagination have marked them out for special recognition. Our finalists and winners are listed below.
Service Management Project of the Year (sponsored by Marval Software)
Presented to the organisation that has completed the most successful and
challenging IT Service Management project during the year.
Telefonica, NHS Greater Manchester CSU, Barclays Bank
WINNER... NHS Greater Manchester CSU
Service Innovation of the Year
(sponsored by Fox IT)
Presented to the organisation offering the most novel product or service
offering that has been developed over the past year. Finalists will be assessed
on the level of ingenuity and inventiveness in their offering and the
originality of the solution.
Marval ('High speed' ITSM)
HP (Service Anywhere)
WINNER... Virtusa (VTAF)
IT Service Management Team of the Year (sponsored by Global Knowledge)
Presented to the members or leader of
a team that have supported each other and their customers in providing
inspirational service delivery and significant business benefit.
The Co-operative Group
WINNER... OVO Energy
Ashley Hanna Contributor of the Year Award
Presented to an individual who, in the judges’ view, has made an outstanding contribution to the ITSMF UK organisation as a volunteer in the last year.
Richard Horton, NIHR Clinical Research Network
John McDermott, HP
Warren Dakin, Piksel
Barry Corless, Global Knowledge
Karen Brusch, Nationwide
Cath Bartlett, Dyson
Tony Brough, Holistic Service Management
WINNER... Karen Brusch, Nationwide
Paul Rappaport Award for Outstanding Contribution to ITSM Service Management
Presented to an individual who has made a sustained and outstanding contribution over a number of years to the field of IT service management.
WINNER... Rob Stroud, CA Technologies (award collected for Rob by Colin Rudd)
Submission of the Year (sponsored by IT Training Zone)
Presented to the author of the white paper, article or case study that
provides the most informative, educational and thought-provoking ITSM content.
Patrick Bolger (Hornbill) and Matt Hoey (Grant Thornton) - "Agile Service Transition"
Robert Spencer (Independent Consultant) - "Enterprise release management"
Debarshi Bandyopadhyay and Vikas Singhai (Infosys) - "How to avoid failed IT changes"
WINNER... Robert Spencer (Independent Consultant)
Trainer of the Year (sponsored by AXELOS)
Presented to the individual who has
been the most successful and consistent IT Service Management trainer during
Ron Beales, Pink Elephant
George Bailey, Global Knowledge
Alan Nixon, Fox ITSM
WINNER... Alan Nixon, Fox IT
Student of the Year – ITIL
(Sponsored by PeopleCert)
Presented to the
ITIL student who has achieved ITIL Expert through the current ITIL
qualification scheme between 1 August 2013 and 1 August 2014 with the highest
average score across all Intermediate and MALC modules.
Damien Bowen, NTT Data
Norman Driskell, The Home Office
Garry Hargreaves, NATO
WINNER... Garry Hargreaves, NATO
Student of the Year -
ISO/IEC 20000 (Sponsored by APMG
Presented to the
individual who has achieved the highest marks in the ISO/IEC 20000 Practitioners
examination during the year.
Luke Reader, SHL
Tommy Thunheim, Alcom
Carol Groom, BT Lancashire Services
WINNER... Luke Reader, SHL (award collected for Luke by Duncan Watkins)